Here are some tips to make sure that a patient (at a medial center) has the best experience:
1. Avoid long unnecessary waits. 2. Be sure that your customer service is good. 3. Avoid disrespecting or bullying the patient. (I know that it sounds funny to bully a patient, but it has happened somewhere around the world) 4. Avoid "poor" use of language. (Such as slang words) 5. Try to have a "blame-free" environment. 6. Make everything easy for the patient to understand.
