Will give brainliest to whoever can answer all of these questions correctly.
While working independently, you need to weigh your options on a topic. You research and analyze the topic so you can ensure your resolution is the best for everyone.
What is this processed called?
Conflict resolution
Decision-making
Negotiation
Verbal communication

IT professionals are responsible for updating software on your personal computer.
True
False

The file extension for an MS PowerPoint presentation is ______.
avi
doc
ppt
xls

What are integrated circuits?
Cables that carry electrical current
Chips designed to perform a function
Files that create a paradigm shift
Processors that provide computing power

You are a small business owner. A customer purchases an item from your store, and after he gets home, he discovers it does not work.
How should you handle this situation when the customer returns to the store to file a complaint?
Apologize to the customer and ask him if he would like to purchase another one
Apologize to the customer for the inconvenience and offer to refund his money or replace the item
Tell the customer that he should have checked the item before he left the store
Tell the customer that no one else has complained about the item, so he must have damaged the product upon opening it

A student has five college classes and has to complete reports or projects for each class. The student is in his sophomore year of college, so there are already a lot of files from his freshman year.
What is the best folder structure to organize his work this year?
Desktop-Freshman
Desktop-SchoolWork
OneDrive-CollegeWork-FreshmanYear-NameOfClass
OneDrive-CollegeWork-SophomoreYear-NameOfClass

Filtering data in Excel Online allows you to display only the content that fits your criteria.
True
False

Ben’s team is working on an English project. The members want to see everyone’s progress on their part of the project.
What technology would give everyone access to the files?
Cloud computing
Emailing
Social networking
Web conferencing

Which group on the Home Ribbon contains the line spacing attribute?
Editing
Font
Paragraph
Styles

Peripherals are part of the main computer.
True
False

When working in Excel Online, what is it called when you drag the fill handle down to copy data?
Auto fill
Complete fill
Drag fill
Operation fill

Some file formats are specific to the program that uses them and the operating system on which they are used.
True
False